Practice Procedures • St Marks

Practice Procedures

We hope that you and your family are in the best of health. We re-opened our practice on 16th June 2020 and can now see our patients once again. Whilst many things have changed since we last saw you, we want to reassure you that we remain committed to your health and safety and to the high quality care that you expect.

We would like to inform you of the changes we have implemented to reduce the risk to you, your families and to our staff as a result of COVID-19.

  • If this is your first visit to St Marks or you have not been seen for over 12 months we would ask you complete a Medical Questionnaire found on our website before your appointment.
  • All patients will need to phone the practice from outside the building or their car when they arrive and then you will be advised when to enter the practice.
  • Upon arrival patient’s temperature will be taken. Patients with temperatures above 37.8°C will be rescheduled. Please do not take any paracetamol prior to the appointment as this makes the readings inaccurate. IF YOU OR ANYONE YOU LIVE WITH HAS ANY COVID SYMPTOMS (https://www.nhs.uk/conditions/coronavirus-covid-19) PLEASE RESCHEDULE YOUR APPOINTMENT.
  • Please wear a face mask or face covering to your appointment.
  • For patients already in treatment, only the patient will be allowed in the practice but please contact us if you have any reason why you need to attend with your child. For our new patients and those having a review prior to the commencement of treatment, please attend with your child.
  • Patients will be asked to clean their hands for 20 seconds upon entering the practice with a hand sanitiser gel that will be provided.
  • Please maintain social distancing whilst in the waiting areas and please also avoid using the toilet in the practice if possible.
  • The waiting area will not have any magazines, toys or games as these are difficult to disinfect.
  • We will be happy to provide a treatment update on your child and feel free to request a call to discuss the appointment with the treating clinician.
  • We will make you or your child’s next appointment on the day as you leave, but please contact us if you need to change appointments, either by email or telephone.
  • Payments for treatment or sundry items need to be made by card.

Due to these guidelines, we will be seeing far fewer patients per day so please be patient with us.

The clinical team will wear a mask, face shield and a disposable gown or apron depending on the type of procedure undertaken and the surgery will be disinfected between each patient.

 

Best Wishes

St Marks Team